Our team reserves the right to warn, limit, or decline returns or exchanges for our products or services, regardless of whether the customer has a receipt. This decision will be made at our discretion and may be based on factors such as the condition of the product or service being returned, the customer's history of returns or exchanges, or other circumstances.

If you would like to cancel your order and request a refund, simply send email to Support@preseaw.app. Please provide the following details in the email:

1. Subscription ID
2. Email Address Used Purchase
3. Reason for Refund

Once submitted, our team will promptly process your refund request within 48 hours on business days, adhering to the terms specified below.

We understand the importance of trying out our software before making a purchase decision. That's why most of our software comes with a free trial version, allowing you to test the software's functionality for yourself. Our trial versions may offer limited trials of the full functionality, so you can assess if the software meets your needs before placing an order. In addition, we stand by the quality of our software and offer a 30-day Money Back Guarantee. However, please note that once this period has expired, we are unable to cancel orders as our policy follows a 'try-before-you-buy' system. Refunds will only be granted under this guarantee in the following circumstances:

Refunds are available in the following circumstances within 30 days of the date of purchase. The refund will be issued to the original account that was used for payment.

1. You have successfully made a purchase but your account has not been upgraded to premium, or if payment has been deducted but your account is still not upgraded to premium within 48 hours after contacting us, we will be happy to assist you in continuing to activate your premium account or refunding your payment if you no longer wish to proceed.
2. Being charged twice for a premium subscription due to system errors. We will refund the excess fee to you.
3. The software purchased encounters terminal technical problems and no solution is provided within 30 days. In such cases, we offer a refund of the product price if you are unwilling to wait for an update.

Once we issue a refund, the corresponding subscription will be deactivated, and you are required to uninstall the software and remove it from your computer.

We cannot offer a refund in the following circumstances:

1. A refund request for the product price differences between different regions and sellers.
2. A refund request due to the purchase of a similar product from a different provider.
3. A refund request for intentional repeat purchases of similar products.
4. A refund request that contravenes our sales activity requirements.
5. A refund request due to your mistake and the problem is not product-related. For example, purchase of an incorrect program, downloading an incorrect version, not enough available disk storage on your computer; you change your mind after the purchase, etc.
6. A refund request due to credit card fraud or unauthorized payment. We cooperates with third-party payment processing services, so we are not able to monitor authorization during payment. Please contact your card issuer to resolve the matter.
7. A refund request due to misunderstanding or lack of understanding of the products functions and capabilities because you failed to read the product description carefully before purchasing.
8. A refund request for no reason.

We greatly value your suggestions and feedback, and we are open to receiving them at any time. We are always willing to engage in conversation and will make every effort to find the best possible resolution for any problems you may encounter. Your satisfaction is our priority, and we are committed to continuously improving our products and services based on your feedback. Please feel free to reach out to us with any suggestions or concerns you may have.